Returns & Exchanges
At Cellexia Labs, we stand behind the science of our skincare; if you are not completely satisfied with your purchase, you may return it within 30 days for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Securely pack the products in their original packaging, ensuring all lids are tightly sealed to prevent leakage during transit.
Attach the Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Receive Your Refund
Once our lab receives and inspects your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing